In every organization, the end users in the customer, employee, and partner spheres occasionally run into a myriad of problems and need help resolving their issues. The help desk function streamlines this support-request process and addresses issues based on priority and service levels.
Today, every organization uses a wide range of applications and web-based services for their operations. For businesses, meeting their end-user expectations is becoming challenging in a highly competitive landscape.
Businesses rely on lots of software and hardware to keep operations running smoothly. It’s essential to keep track of all the devices and licenses that enable your team to work, which is where CMDB software comes in.
IT service management software encompasses a broad range of services and tools. As the name implies, the main goal of this type of software is to help you set up and manage your company’s IT systems.
One of the best ways to keep users coming back to your website or business is to provide the best support service you can. By extension, using the right service desk software goes a long way in helping you achieve high quality.
TeamViewer is a fast and safe remote management tool designed to help managed IT service providers proactively monitor remote systems, client endpoints, and networks. It can monitor devices like Windows, macOS, and Linux for early identification of issues. It helps team members stay connected from different locations via online meetings. TeamViewer consists of an intuitive…Read more
What Is ITIL? Information Technology Infrastructure Library (ITIL) is a set of globally recognized practices designed to help organizations deliver their services effectively. ITIL provides a strategy for blending four dimensions—individuals, procedures, products, and associates—to deliver services. Today, organizations of all sizes and across all spectrums adopt the ITIL framework to provide high-quality and efficient…Read more
When organizations undertake new projects or initiatives to improve business performance, seize opportunities, and address critical issues, they implement changes. These changes affect job roles and responsibilities, various business processes, overall organizational structure, and technologies. Sometimes, organizational change fails due to inadequate support from leadership, lack of resources, over-communicating a poor vision or under-communicating a…Read more
Employees who work remotely often need to access their desktops in the office to complete their work. They need to use files, applications, and network resources exactly as they do in the office. With the introduction of remote desktop software, it’s possible to remotely access another computer from your system or from a mobile device….Read more
Manually managing tickets is a complex, cumbersome, and time-consuming task. With a growing business and an expanding customer or client base, the number of requests, queries, and errors also increases. To handle these tasks efficiently, having a help desk ticketing system in place is essential. Unlike traditional on-site help desks dealing with manual and repetitive…Read more