TeamViewer is a fast and safe remote management tool designed to help managed IT service providers proactively monitor remote systems, client endpoints, and networks. It can monitor devices like Windows, macOS, and Linux for early identification of issues. It helps team members stay connected from different locations via online meetings. TeamViewer consists of an intuitive…
Read moreWhat Is ITIL? Information Technology Infrastructure Library (ITIL) is a set of globally recognized practices designed to help organizations deliver their services effectively. ITIL provides a strategy for blending four dimensions—individuals, procedures, products, and associates—to deliver services. Today, organizations of all sizes and across all spectrums adopt the ITIL framework to provide high-quality and efficient…
Read moreWhen organizations undertake new projects or initiatives to improve business performance, seize opportunities, and address critical issues, they implement changes. These changes affect job roles and responsibilities, various business processes, overall organizational structure, and technologies. Sometimes, organizational change fails due to inadequate support from leadership, lack of resources, over-communicating a poor vision or under-communicating a…
Read moreEmployees who work remotely often need to access their desktops in the office to complete their work. They need to use files, applications, and network resources exactly as they do in the office. With the introduction of remote desktop software, it’s possible to remotely access another computer from your system or from a mobile device….
Read moreManually managing tickets is a complex, cumbersome, and time-consuming task. With a growing business and an expanding customer or client base, the number of requests, queries, and errors also increases. To handle these tasks efficiently, having a help desk ticketing system in place is essential. Unlike traditional on-site help desks dealing with manual and repetitive…
Read moreIntroduction to Remote Support Software The trend of virtual offices has enabled the employees to perform tasks from the comfort of their house without being physically present in front of their computers in the office. So, how do employees who work remotely, access their computers, key data, servers, and enterprise applications, without being physically present…
Read moreIT Service Management (ITSM) is at the heart of Infrastructure and Operations (I&O). As IT continues to evolve, organizations are transforming their traditional ITSM methods and frameworks. You need to embrace lean and agile models for managing end-to-end IT processes and delivering quality services to meet the rising customer expectations. Nowadays, the role of IT…
Read moreAs emerging and advanced technologies continue to evolve, IT leaders and individuals can find it challenging to meet the growing employee service demands and expectations. Digital transformation has become the centerpiece of the IT world, and companies unable to keep up with the rapid innovation pace fail to deliver quality services at an accelerated rate….
Read moreAre you tracking your IT (virtual components, hardware and software systems, network assets) and non-IT assets of your company? Are you aware of their current status and maintenance costs? Without an enterprise-grade IT asset management software in place, it becomes difficult to manage and maintain a complete inventory of resources (assets) in one place. IT…
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