ITSM

IT Service Management (ITSM) is at the heart of Infrastructure and Operations (I&O). As IT continues to evolve, organizations are transforming their traditional ITSM methods and frameworks. You need to embrace lean and agile models for managing end-to-end IT processes and delivering quality services to meet the rising customer expectations. Nowadays, the role of IT…

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As emerging and advanced technologies continue to evolve, IT leaders and individuals can find it challenging to meet the growing employee service demands and expectations. Digital transformation has become the centerpiece of the IT world, and companies unable to keep up with the rapid innovation pace fail to deliver quality services at an accelerated rate….

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Are you tracking your IT (virtual components, hardware and software systems, network assets) and non-IT assets of your company? Are you aware of their current status and maintenance costs? Without an enterprise-grade IT asset management software in place, it becomes difficult to manage and maintain a complete inventory of resources (assets) in one place. IT…

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