ITSM

Email ticketing systems play a critical role in streamlining requests and resolving end-user issues. Over time, these tools have evolved to support a multitude of business processes. As the IT service desk function continues to focus on end users—both customers and employees—it’s essential to implement an email ticketing system capable of enabling an exceptional end-user…

RemotePC is widely known as an easy-to-use, “no-frills” secure remote desktop solution. This tool is affordable, includes file transfer capabilities, and has an almost non-existent learning curve. However, some RemotePC alternatives have other strengths, such as greater range and sophistication of features, which may be better suited to your business’ unique requirements. To help you…

In today’s hypercompetitive world, meeting the rapidly increasing customer expectations is a daunting task yet an urgent necessity to stay relevant. Establishing service level agreements (SLAs) to align customer expectations and organizational capabilities is a practical approach to ensure superior service quality. Therefore, it’s strategically significant for businesses to plan and develop a robust SLA…

Service desk software usually comes in two flavors – on-premises tools or cloud solutions. With cloud help desk software, you get an almost infinitely scalable solution without the hassle of having to set everything up from scratch on your company’s computers. There are many web-based help desk solutions your business can take advantage of. Selecting…