What Is the Ticketing Process?

As businesses grow and expand their technology usage, technical support requires the utmost attention. Handling an increasing number of IT service requests while improving customer satisfaction, minimizing resolution times, and optimizing operational costs can be overwhelming for organizations. Organizations need a mechanism to help manage service and IT support problems without letting anything fall through…

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5 Help Desk Software Solutions for E-Commerce

Fast, smooth, and personalized customer service is a requirement for online businesses to grow and deliver a superior customer experience. Retailers must excel in all aspects of e-commerce support services to assist customers throughout the buying cycle while building great relationships with them. It’s imperative to transform the e-commerce help desk to improve customer support…

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5 Essential Help Desk Features

Successful businesses consider customer satisfaction as their backbone since it positively impacts their bottom line. It’s become indispensable for companies to boost customer satisfaction, and an efficient help desk is undoubtedly the first step in that direction. A help desk is a crucial part of modern enterprises to resolve requests, issues, or offer technical support…

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Best Six IT Monitoring Tools

Monitoring your IT systems is key to ensuring they remain operational and can support business functions effectively. Without an established monitoring process, troubleshooting issues will likely be messy, complicated, and reactive rather than proactive. That’s why IT monitoring software is so crucial to the health of your IT infrastructure and the success of your business….

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What Is CMDB?

Organizations establish configuration management practices to update, manage, and patch IT systems consistently and document changes. This helps maintain the desired quality of IT service delivery and eliminate inconsistencies or stop undocumented changes from impacting service operations. A Configuration Management Database (CMDB) tracks configuration items (CIs) and maps relationships or dependencies between them. CIs include…

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What is RMM and why do IT service providers use it?

RMM software (remote monitoring and management) is leveraged by an increasing number of managed services providers (MSPs) and other IT businesses across the globe. These tools are versatile and are able to support the vast majority of, if not all, technical requirements. This article will address what RMM software is, what its key functions are,…

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4 of the Best Vendor Management Software For IT Organizations

Managing multiple information systems simultaneously without the advantage of seamless integration can be a risk. Disjointed systems and processes within your IT organization lead to workflow disruptions, communication snags, and the potential for human error. Vendor management tools enhance efficiency, stability, and security by integrating contract management, procurement tools, purchasing processes, and more, into one…

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What IT Change Management Software Can Help You With

Innovation is required for any business to succeed. However, navigating your growth without disrupting your current progress can be daunting. The complicated moving parts native to Information Technology (IT) infrastructure can make updating it especially delicate: tickets can get lost, responsibilities confused – even the process of approving the change itself can become muddled.  Fortunately,…

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IT Help Desk Practices You Should Know

Your Information Technology (IT) ticketing system manages requests. However, merely having help desk software doesn’t guarantee efficiency, quick resolutions, or satisfied customers. With a constant stream of incidents and a backlog of service requests to manage, it’s essential to know how to get the most out of your help desk. Fortunately, there are some useful…

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Help Desk Software for Your Small Business: What to Pay Attention To

If you’ve ever felt the growing pains of scaling up your small business, you’re not alone. The logistics of development can be dizzying. While having more employees and customers can be beneficial, it can also bring new Information Technology (IT) troubles. The good news is the right help desk software can serve your organization’s current…

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