Top 5 Free Help Desk Software

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In every organization, the end users in the customer, employee, and partner spheres occasionally run into a myriad of problems and need help resolving their issues. The help desk function streamlines this support-request process and addresses issues based on priority and service levels.

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Is It Safe to Use TeamViewer? What Are its Alternatives?

TeamViewer is a fast and safe remote management tool designed to help managed IT service providers proactively monitor remote systems, client endpoints, and networks. It can monitor devices like Windows, macOS, and Linux for early identification of issues. It helps team members stay connected from different locations via online meetings. TeamViewer consists of an intuitive…

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A Comprehensive Overview of Information Technology Infrastructure Library (ITIL)

What Is ITIL? Information Technology Infrastructure Library (ITIL) is a set of globally recognized practices designed to help organizations deliver their services effectively. ITIL provides a strategy for blending four dimensions—individuals, procedures, products, and associates—to deliver services. Today, organizations of all sizes and across all spectrums adopt the ITIL framework to provide high-quality and efficient…

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Top 5 Change Management Tools to Help Implement the Change

When organizations undertake new projects or initiatives to improve business performance, seize opportunities, and address critical issues, they implement changes. These changes affect job roles and responsibilities, various business processes, overall organizational structure, and technologies. Sometimes, organizational change fails due to inadequate support from leadership, lack of resources, over-communicating a poor vision or under-communicating a…

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Top Remote Desktop Software of 2020

Employees who work remotely often need to access their desktops in the office to complete their work. They need to use files, applications, and network resources exactly as they do in the office. With the introduction of remote desktop software, it’s possible to remotely access another computer from your system or from a mobile device….

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5 Best-in-Class Help Desk Ticketing Systems in 2020

Manually managing tickets is a complex, cumbersome, and time-consuming task. With a growing business and an expanding customer or client base, the number of requests, queries, and errors also increases. To handle these tasks efficiently, having a help desk ticketing system in place is essential. Unlike traditional on-site help desks dealing with manual and repetitive…

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